SlotsCharm Privacy Policy

At SlotsCharm, we respect your privacy and are fully committed to protecting the personal data you share with us. This SlotsCharm Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering an account or using any part of our website, you agree to the practices described below.

Who We Are

Slots Charm is owned and operated by Cerberlot N.V., a company registered in Curacao and licensed under Curacao gaming regulations. Our platform, accessible at slotscharm07.com, has been serving players since 2021, offering casino slots charm games, live dealer tables and sports betting to an international audience, including players in the United Kingdom. When you use slots charm casino login credentials to access your account, you entrust us with certain personal information, and we take that responsibility seriously.

Information We Collect

We collect several categories of information to operate our services, verify your identity and comply with anti-money laundering regulations. Our SlotsCharm registration form and ongoing account activity generate the following data:

• We gather registration details such as your name, date of birth, email address, phone number and country of residence
• We collect payment information related to deposits and withdrawals made via Mastercard, Visa, Apple Pay or cryptocurrencies including Bitcoin, Tether and Ethereum
• We record identification documents such as your passport, driving licence, ID card and utility bills when verification is required, particularly for withdrawals of 1,000 USD or more
• We track your gaming activity, including wagers, deposits, withdrawals and bonus usage, to manage your account and calculate cashback
• We store technical data such as your IP address, device type, browser information and login timestamps whenever you use slots charm login access
• We may record communications you have with our customer support team via live chat, email or telephone

Why We Collect This Information

We at SlotsCharm use the information gathered for legitimate business and regulatory purposes. Our slots charm casino no deposit bonus offers, welcome bonuses and loyalty programmes require accurate data to prevent fraud and bonus abuse. We use your information to:

• We verify your identity and age to ensure you meet our eligibility requirements
• We process deposits and withdrawals securely through our approved payment methods
• We comply with our AML policy, including monitoring wagering requirements and transaction patterns
• We personalize promotions, missions, leaderboard rankings and lottery entries available on our Promotions page
• We communicate important updates regarding your account, bonuses or changes to our terms
• We improve our website, mobile experience and downloadable application based on usage patterns

How We Protect Your Data

Our SlotsCharm platform employs industry-standard security measures to safeguard your personal and financial information. We encrypt sensitive data during transmission and restrict access to authorized personnel only. Here at SlotsCharm, we regularly review our internal procedures to ensure compliance with our Curacao licensing obligations. While we take every reasonable precaution, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Identity Verification and KYC

Before processing certain withdrawals, we require completed KYC documentation, including a confirmed phone number, verified email address, and government-issued identification. Withdrawals of 1,000 USD or more trigger additional identification checks, and card images must have middle digits and CVV codes hidden. Our SlotsCharm team may take up to 30 days to complete additional checks on gaming transactions, and winnings may be verified with the relevant game provider for up to 30 calendar days. We retain this documentation as required by our regulatory obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under specific circumstances necessary for operating our business:

• We share data with payment processors to facilitate deposits and withdrawals
• We disclose information to regulatory authorities when legally required under our Curacao license
• We provide data to game providers such as Amusnet, Booongo, Playson, NetEnt and others for fraud prevention and game verification purposes
• We may share information with third-party service providers who assist with fraud detection, customer support or marketing analytics
• We disclose data when necessary to comply with legal obligations, court orders or law enforcement requests

Cookies and Tracking Technologies

Our SlotsCharm website uses cookies to enhance your browsing experience, remember your preferences and analyze site traffic. We use cookies to keep you logged in between sessions, track your interaction with promotions like our Leaderboard and Daily Lottery, and measure the effectiveness of our marketing campaigns. You can adjust your browser settings to refuse cookies, although doing so may limit certain features of our platform, including access to slots charm casino login functions.

Restricted Territories and Data Handling

We do not accept registrations, deposits or accounts from citizens or residents of the Netherlands, Ukraine, France, USA, Georgia, Spain or Italy, and this list may change without notice. Additionally, access to our SlotsCharm platform is prohibited in numerous other jurisdictions as outlined in our terms and conditions. If we determine that you are accessing our services from a restricted territory, we reserve the right to suspend your account, withhold funds and delete associated personal data in accordance with applicable law.

Your Rights Regarding Your Data

We recognize that you have certain rights concerning the personal information we hold about you. Depending on your jurisdiction, these rights may include:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our regulatory retention obligations
• You have the right to object to certain types of data processing, such as marketing communications
• You may withdraw consent for optional data uses at any time by contacting our support team

To exercise any of these rights, please contact us at customercare@slotscharm.com or customercare@slotscharm.email, and we will respond in accordance with applicable data protection regulations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory compliance, dispute resolution and enforcement of our agreements. Financial records and KYC documentation are typically retained for the period required under our Curacao licensing obligations, even after you close your Slots Charm account.

Communications and Marketing

When you create an account with us, we may send you promotional communications regarding our bonuses, missions, leaderboard prizes and lottery draws. Our SlotsCharm marketing messages are sent via email or, where you have subscribed, through our Telegram bot for cashback notifications. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our customer support team, available 24/7 through live chat.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify you through our website or via email. We encourage you to review this page regularly, particularly if you frequently use slots charm login access or engage with our promotional programmes.

Contact Us

If you have questions, concerns or requests regarding this privacy policy or how we handle your personal data, please reach out to our support team. We are available around the clock through live chat, or you can email us at customercare@slotscharm.com or customercare@slotscharm.email, or call us at +441241340751. Whether you're reading slots charm reviews before joining or you're already an active member browsing slots charm casino review feedback from other players, our team at SlotsCharm is here to answer any privacy-related questions you may have.